FAQ
Can I book online?
Yes, you can.
Do you accept last minute bookings online?
You can make a booking online latest 6 hours before your journey start time but you can still make a last-minute booking by calling us on +44 (0)207 183 63 62 or 07575 333 123
Will you track my Flight?
Yes, as long as you have provided your flight details in the notes section
My flight is delayed, what now?
As long as you have provided correct flight details in the notes section at the time of booking a trip, we will track your flight and allocate a driver accordingly.
How does refunds / cancellations work?
Please check our Booking Terms & Conditions section
I cannot find my Driver. What am I supposed to do?
Please call us on +44 (0)207 183 63 62 or 07575 333 123 and we will do the needful
My existing booking is from point A to point B but I need to add additional stop to my journey?
Not to worry, please call us on +44 (0)207 183 63 62 or 07575 333 123 and we will do the needful
I have a guide dog. Is that ok?
Of course, Yes.
Do you charge for a child seat?
Please check our Booking Terms & Conditions section.
Can I book my journey in advance?
Yes, we accept bookings up to 12 months in advance
Will I receive driver details before commencing my journey?
Yes, you will receive all details latest by 2 hours before scheduled pickup time
Can I book my return journey or future journey directly with the driver of my current trip?
We strongly advise you to please call us on+44 (0)207 183 63 62 or 07575 333 123 or book your next journey online by visiting our website www.airportdrives.co.uk or sending us an email to info@airportdrives.co.uk. This is to ensure you stay safe and insured at all times during any journey you book with us. Always book your journey with a Licenced Operator to avoid any inconvenience & for a safe journey.
Do you offer Airport Transfers & Seaport Transfers?
Yes, we do. We specialise in Passenger Ground Transport services
I need a vehicle for few hours. Can you help?
You can book a vehicle on hourly basis. Please call us on +44 (0)207 183 63 62 or 07575 333 123 or book your next journey online by visiting our website www.airportdrives.co.uk or sending us an email to info@airportdrives.co.uk
Do you have an option to add multiple stops when I book online?
Yes, please enter all details on the booking form with any stops required in the “Via” section
Does the price displayed on the screen include all taxes?
Yes, all prices / fares include taxes
Can I get a VAT receipt for my journey?
Yes, please ensure you enter a valid email address when you book a journey. Receipts for all journeys are sent to customers email address automatically by the system
Who do I contact if I have any concerns before, during or after the journey?
We are always a phone call away. Please call us on +44 (0)207 183 63 62 or 07575 333 123. You can also send us an email info@airportdrives.co.uk